Can sleep report data still available when use ResMed oversea

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AffectionateSpringGreenCheetah8414 +0 points · about 1 year ago

Hi, I bought the ResMed machine in US for my mom use in China. Currently i use myair app to monitor her sleep data while she is in US. Does anyone have experience that the sleep data can still be available in the app during usage outside of US or there is no other way?

Per user guide: Notes: • Therapy data might not be transmitted if you use it outside of the country or region of purchase.

thanks a lot.

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wiredgeorge +0 points · about 1 year ago Sleep Enthusiast

The data is transmitted via cell towers. If the radio frequency of operation is different that would preclude transmission. If the radio frequency is the same but the network didn't connect with the one that ResMed uses, you would also not get the MyAir data. If this is a concern, probably contacting ResMed customer support would be your best bet on nailing down this information. 1-800-424-0737 weekdays 5:30 AM to 5 PM PST.

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AffectionateSpringGreenCheetah8414 +0 points · about 1 year ago

thank you

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