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Machine suddenly stopped sending data

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Meg444 +0 points · over 2 years ago Original Poster

Hi everyone, I have the Resmed airfit 10 which automatically sends my data through cellular. I have not had a problem with it since I got my machine on May 24th until Monday night. It’s strange how after a little over a month suddenly it stops sending. I have checked everything, it has 3 bars, power cord is good, not in airplane mode, serial number matches.. it is in the same spot it has always been in. I am not sure why it stopped. Perhaps defective machine?? Has anyone else experienced this? Last night was the second night that it has not stynced.

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NevadaB +0 points · over 2 years ago

I have the same issue, stopped for the night of July 2nd.

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Grayfox +0 points · over 2 years ago

MyAir web site indicates that they are experiencing "technical difficulties." "You may experience a delay in receiving new sleep data."

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psilver +0 points · over 2 years ago

The same message has been up for two days now. It's pretty disappointing - we pay to have access to the website (through the cost of the machine). I work for a company that provides cloud-based services, and if we had an outage that lasted this long, we'd be out of business. I don't understand why Resmed thinks it's OK to not fix this outage for this long a time. How do we know whether the compliance data is getting reported to our insurance companies or not? If it's not, and insurance decides we've stopped using the machines so they stop paying, what recourse do we have?

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wiredgeorge +0 points · over 2 years ago Sleep Enthusiast

The compliance data issue is perhaps a valid one but how do other CPAP machine manufacturers get compliance reporting to insurance carriers? Next, your cloud -base services company provides business critical service that is do or die for the businesses who rely on it but the info sent via the ResMed app isn't quite in the same category I think. You pay an insurance company to provide medical benefits and one was a prescription for a CPAP machine which gets handed to a DME. They provide a machine of varying manufacture that is capable of satisfying the prescription. If you had received a Philips Respironics machine that satisfied the prescription requirement I suspect you would have to follow your therapy in a different manner than ResMed provides. In any case, if the MyAir thing is not working, get into your clinical menu (series 10 machines only) and roll the knob on your machine to the SLEEP REPORT (bottom half of main menu) and you can see all the same results plus MANY more (I don't understand) to satisfy your need to stay on top of treatment. I have to AirCurve 10 machines and one I have to go into clinical and the other displays this stuff without going into clinical and I am not sure why. Probably a setting I haven't figured out. Also best not play with any therapy related settings as these should be only changed by prescription.

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psilver +0 points · over 2 years ago

The website seems to be working again today. Though the message is still up last time I checked, My data for Monday through Wednesday nights are there now.

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