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MyAir App continually forgets my login and password

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JanJ +0 points · almost 3 years ago Original Poster

I’ve had this occur now 4 different times, and I’m pretty disgusted with the MyAir app. (On IPhone 6 with all the latest updates in OS and APP). It goes along smoothly, then out of the blue it forgets either my login or password (usually password), or both. Today it’s both. MyAir APP then becomes Brain Dead as an APP or to try and report it via web login as well.

The code must have a self destruct timer on their users, as both APP and website lock you out when it occurs, preventing you from getting your data, or trying to report it.

Since both are occurring simultaneously, their website must be written poorly....

This leaves me with no recourse other to complain loudly at multiple sites, and hope like heck that my complaints fall into ears that care—and a fix is implemented. It’s Crazy that this should happen with regularity.

It’s a great APP when it works. Problem is it keeps forgetting who I am, and therefore STOPS WORKING😢😢😢😢

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JanJ +0 points · almost 3 years ago Original Poster

In all the other times that this has happened before hand, I’ve tried a reset of password or such. Today I didn’t do that. An hour later I tried again, and the same login and password was visible as before, when it didn’t work. But this time it worked!!! With that success I immediately went to their website, which had also failed before... and that, too now worked!!

So if this happens to you.... Wait!! It may correct itself in an hour or so!!!

MAYBE a company rep will stop by and tell us why it does this???

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Sierra +0 points · almost 3 years ago Sleep Patron

I can't help you as I do not use a smart phone and I have not registered to use My Air. If you have the AirSense 10 you can get some more detailed data right on the machine, if it is set up to do so. In the Clinician Menu you set Essentials to Plus, and the more detailed sleep report will display. That said, I have used SleepyHead for years and find that much more useful in determining what "goes bump in the night".

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JanJ +0 points · almost 3 years ago Original Poster

I’ve an Air Curve 10.
I am registered via APP and web, as previously mentioned. The issue is them, not me. They randomly lose the login, password, or both from their website, and that trickles down to there APP as well.
When the APP fails to accept the correct login and password, the website fails as well. You can get to other sites, AND THEIR WEBSITE, but login still fails.

This happens maybe once a month or so.

Last time this happened, instead of trying to reset the password, I posted here and also somewhere else, as I was very frustrated. A couple hours later, after posting my frustration, I tried logging in on app again, and the same login and password that had previously failed was still visible in the app, but this time it worked!! I then immediately went to the website and that worked, too!!

Login/password were not misspelled, and in fact we’re still visable in app and on website.

Their website and App randomly (Once a month or so) FORGETS LOGIN OR PASSWORD!

Can you imagine if this was a hospital grade software doing this, in the middle of an operation?????

VERY FRUSTRATING!!!!

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Sierra +1 point · almost 3 years ago Sleep Patron

SleepyHead should work with your Air Curve 10. Here is a link to a SleepyHead manual. I gave you the download link in the other post. You need a recent version of Windows or a Mac.

SleepyHead Beginner's Guide

What I like about SleepyHead is that you can step through the events from a night, and zoom in to see in great detail exactly what happened around the event, like Mask Pressure, Flow rate, snoring, flow limitation, etc... It also does a good job of tracking each critical change you (or your provider) has made to your machine settings. It gives you a good summary of your statistics in a number of different ways. There is the odd minor bug, but nothing critical that I can see. I use the AirSense 10 with it, and also track my wife's S9.

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JanJ +0 points · almost 3 years ago Original Poster

Your info opens up access to the data that I did not know existed. I copied SD card data for new doctor, which was good because old doctor faxed data sheets to new doctor and it was illegible. At the time I realized I could not read that data, and always wondered if someone would do that!!! I will have to look into SLEEPYHEAD.

Unfortunately I’m using an iPhone for the APP, but in future I could load it on my W7-64 system.

Wouldn’t it be nice if ResMed would allow an ftp to a NAS or such, as well as their ‘phoning home’??? Then you wouldn’t have to cycle the SD card back and forth.

I am on 2nd doctor cause first Dr and Bpac actually made things worse! Dr was also reluctant to change machine settings. I started getting calls from “data collector” telling me that this was making things worse, not better, and when I pressed Dr#1 about it, he transferred me to Dr#2, 50 miles away. Another round of studies (had 3 so far) and now on ASV, that works fine (yes! I touched base with data collector after a couple weeks to confirm!) THATS WHY I’m so anal about things working perfectly!!! Because I’ve had months of improper operation, and I could tell something was wrong, but didn’t get the support to fix it until I became a thorn in Dr#1’s side, and he passed me off to Dr#2, who got things straightened out nicely!

Jan

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Sierra +0 points · almost 3 years ago Sleep Patron

SleepyHead should run fine on a Windows 7 64-bit computer. I did a Google Image search for example SleepyHead screen shots, to illustrate what you can do with them. Here is a fairly simple one:

Basic APAP Example

This machine I believe is similar to the current Dreamstations. It has been set up with a very wide min max pressure range, and I would suggest the minimum at 5 cm is too low. I suspect this user may be feeling short of air in the night. The max of 10 cm looks OK. These machines seem to respond slowly to events and are constantly trying to reduce pressure. The result in this case is a high number of hypopnea events, and an unacceptable AHI over 5. If this were me, I would increase the minimum pressure to 8 cm. I suspect that would reduce the AHI to well under 5.

AirCurve 10 Example

This one is more complex, and perhaps more relevant to your situation. What you can immediately see is that this user is suffering from a very high number of central apnea events, and almost no obstructive apnea. This probably why they are on the AirCurve. It is using a fixed EPAP of 13 cm, and a pressure support of 4 cm. And as set up is not doing a very good job of addressing the central apnea. This person woke up and shut the machine off three times during the night, so is probably not getting a very restful sleep. Apnea events may be waking them up. What you can do with SleepyHead is zoom in on those central events and see in detail what is happening. Are they occurring suddenly or is the breathing pattern a waxing and waning. It is possible that EPAP pressure could be lowered, and pressure support increased. These machines also have some settings that affect how they switch from EPAP to IPAP (TiControl, Rise Time). They may need some fine tuning. Or it could be that this user is at the limit of what can be done with the AirCurve 10, and may need the full ventilator AirCurve 10 ASV.

I hope that helps some. You may not be comfortable making these kind of adjustments yourself, but if you dig into the data of what is happening, then you can have a much better discussion with your doctor about potential improvements from adjustment changes. In 4 months I have made 17 adjustments to my pressure settings. I think I now have settings that are about as good as it is going to get. However, it takes time.

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JanJ +0 points · almost 3 years ago Original Poster

You can make changes to your box with this software??? Is that good? Based on what? Interesting!!! I believe I have both. Current APP indicates it’s under control.
I barely slept at all, and if I got up I never went back to sleep on Bpak. That was a 4 month section of my life I’m trying to forget.
I’ll have to try it.
Thanks.

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Sierra +0 points · almost 3 years ago Sleep Patron

The SleepyHead software only displays data that is captured by your machine and saved on the SD card in your machine. To bring the data from your machine into SleepyHead you just remove the SD card and put it in a SD card reader. When you open SleepyHead and ask to import the data, it should find the data. But, no it only displays data already there, and there is no ability to make changes to your machine setup with the SleepyHead software. Until you get very familiar with SleepyHead I would not suggest making changes to your setup. Instead I would suggest using it to monitor what is going on and from that generate questions for your doctor or sleep specialist.

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JanJ +0 points · almost 3 years ago Original Poster

That’s what I was trying to indicate. I’ve had enough of incorrect settings and wrong machine! Looking forward to examining data in the future.

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