JanJ

That’s what I was trying to indicate. I’ve had enough of incorrect settings and wrong machine! Looking forward to examining data in the future.

You can make changes to your box with this software??? Is that good? Based on what? Interesting!!! I believe I have both. Current APP indicates it’s under control.
I barely slept at all, and if I got up I never went back to sleep on Bpak. That was a 4 month section of my life I’m trying to forget.
I’ll have to try it.
Thanks.

Your info opens up access to the data that I did not know existed. I copied SD card data for new doctor, which was good because old doctor faxed data sheets to new doctor and it was illegible. At the time I realized I could not read that data, and always wondered if someone would do that!!! I will have to look into SLEEPYHEAD.

Unfortunately I’m using an iPhone for the APP, but in future I could load it on my W7-64 system.

Wouldn’t it be nice if ResMed would allow an ftp to a NAS or such, as well as their ‘phoning home’??? Then you wouldn’t have to cycle the SD card back and forth.

I am on 2nd doctor cause first Dr and Bpac actually made things worse! Dr was also reluctant to change machine settings. I started getting calls from “data collector” telling me that this was making things worse, not better, and when I pressed Dr#1 about it, he transferred me to Dr#2, 50 miles away. Another round of studies (had 3 so far) and now on ASV, that works fine (yes! I touched base with data collector after a couple weeks to confirm!) THATS WHY I’m so anal about things working perfectly!!! Because I’ve had months of improper operation, and I could tell something was wrong, but didn’t get the support to fix it until I became a thorn in Dr#1’s side, and he passed me off to Dr#2, who got things straightened out nicely!

Jan

I’ve an Air Curve 10.
I am registered via APP and web, as previously mentioned. The issue is them, not me. They randomly lose the login, password, or both from their website, and that trickles down to there APP as well.
When the APP fails to accept the correct login and password, the website fails as well. You can get to other sites, AND THEIR WEBSITE, but login still fails.

This happens maybe once a month or so.

Last time this happened, instead of trying to reset the password, I posted here and also somewhere else, as I was very frustrated. A couple hours later, after posting my frustration, I tried logging in on app again, and the same login and password that had previously failed was still visible in the app, but this time it worked!! I then immediately went to the website and that worked, too!!

Login/password were not misspelled, and in fact we’re still visable in app and on website.

Their website and App randomly (Once a month or so) FORGETS LOGIN OR PASSWORD!

Can you imagine if this was a hospital grade software doing this, in the middle of an operation?????

VERY FRUSTRATING!!!!

In all the other times that this has happened before hand, I’ve tried a reset of password or such. Today I didn’t do that. An hour later I tried again, and the same login and password was visible as before, when it didn’t work. But this time it worked!!! With that success I immediately went to their website, which had also failed before... and that, too now worked!!

So if this happens to you.... Wait!! It may correct itself in an hour or so!!!

MAYBE a company rep will stop by and tell us why it does this???

I’ve had this occur now 4 different times, and I’m pretty disgusted with the MyAir app. (On IPhone 6 with all the latest updates in OS and APP). It goes along smoothly, then out of the blue it forgets either my login or password (usually password), or both. Today it’s both. MyAir APP then becomes Brain Dead as an APP or to try and report it via web login as well.

The code must have a self destruct timer on their users, as both APP and website lock you out when it occurs, preventing you from getting your data, or trying to report it.

Since both are occurring simultaneously, their website must be written poorly....

This leaves me with no recourse other to complain loudly at multiple sites, and hope like heck that my complaints fall into ears that care—and a fix is implemented. It’s Crazy that this should happen with regularity.

It’s a great APP when it works. Problem is it keeps forgetting who I am, and therefore STOPS WORKING😢😢😢😢