Unfortunately that is not my situation. I have a brand new 4G Resmed machine that has only connected once..............for about 3 weeks in May. And now it's September. No signal for months.
It's so frustrating to not get any help from the supplier or ResMed. I suspect ResMed knows about these issues but choose not to address them in any meaningful way.
My doctor does most of her visits by zoom and her office would take the better part of an entire day for me to get to and return from. So it sounds like I am left with mailing (in the U.S. mail) an SD card and hope that it gets to her before my visit.
I'm coming in late to this post. But I have the same problem, essentially. I'm new to CPAP and got a new AirSense 11 in April 2022. I got a signal for about 3 weeks in May and then no connection ever again. I've done everything recommended..........still no signal. My NEXT DOOR neighbor with an AirSense 10 (4G) has been getting a strong signal every day for 1.5 years! His machine even gets an instant strong signal when plugged in at my house. But my AirSense gets no signal at my house or my neighbors. I know it's capable of getting a signal as it did initially and I recently took my machine to a store downtown and was able to get a signal there. So why doesn't it get a signal in my house.........especially since my neighbor's machine gets a good signal in my house. I got the same pathetic, 'cut and paste' response from ResMed support this morning.........unplug and then plug back in. I've done that a million times over the last many months and no change. ResMed obviously didn't even read the detail of my message. My supplier is no help either. So, so frustrating!!
Thanks again for your quick replies. Do you have any idea if doctor's can remotely view this data from OSCAR........as they can from MyAir? I suspect not but just wondering if you know the answer.
Thanks for your reply. Can you explain a little more about the SD card and OSCAR? I've never used an SD card. I know where the slot is to put one in the AirSense 11. Do you put that SD card in the slot and then every morning take it out? And do you have to buy something that you put that SD card in that then transfers the data on it to your computer or iPhone? Then you put it back in the CPAP machine and repeat the process the next morning to transfer your data? One of the main reasons I need the data uploaded is so the doctor can see it before an appointment. I know doctors have a way to see data via MyAir (maybe it's called AirView?) but can doctors somehow access the data in OSCAR remotely?
I am new to CPAP as of April 2022. I got a brand new ResMed AirSense 11 at that time. There was a brief period in the beginning (about 3 weeks) where I got a signal. And then it stopped and hasn't been working since. Doesn't matter what outlet in my house I try. I live in downtown right by a cell tower. My next door neighbor has an AirSense 10 and has been getting a strong signal every day for at least 1.5 years. We both looked in our clinical menu and we both have 4G. My neighbor's machine gets a strong signal in his AND in my house. I don't get a signal in my house or my neighbors. The supplier (Performance) just says you don't have a strong enough signal at your house so just use an SD card. But my neighbor's 4G AirSense 10 gets a great signal in my house. I don't get it and Performance doesn't have any answers.
Any similiar experiences out there and were you able to get this problem resolved? Mine's a brand new machine! Thanks, Christine