I received a 2nd replacement Airsense 11 APAP. Same issue. Rainout at very low humidity setting & increasing the heated hose setting made no difference. Complained again. They set me up with a Philips Dreamstation 2 Advanced APAP. Night and day humidity performance. I set the humidity and heated hose settings of the dreamstation to their max levels. It went through 2x the water of the RESMED with NO rainout at all. The heated hose of the dreamstation does not feel warm either, but the results show it works, unlike the Resmed heated hose.
The dreamstation 2 is not under the recall.
INMHO, Philips has the superior product if you need higher humidification levels, even the breathing algorithm feels better. Having experienced both units also verifies the videos I viewed that report that the RESMED ignores more AHI events, with the Philips reporting higher AHI events that reflect more accurate AHI results.
Oh well, YMMV.
I started with both climate and tube temp set to auto and got water buildup. Then I set the max tube temp to the Max 86F and humidity low (4) manually and still got rainout. The tubes (original and replacement) did not heat up at all.
I just received an ResMed Airsense 11 APAP. Original hose did not heat. Replacement hose does not heat. Have an appointment with the supply companies tech to verify machine is faulty. ResMed APAP replaced a recalled Phillips that I could definitely feel the hose heat up. I am currently getting rainout at a lower humidity setting, so I know the hose is not heating. Guess the fun begins.
