Need help with a Respironics Dreamwear mask issue.

I took my Respironics Dreamwear mask apart yesterday to clean it and when I went to put it back together I'm having an issue that I need help with. The nasal cushions are supposed to snap into the main flexible body of the mask but when I tried to put it back together it would not seat properly. There were two hard plastic parts that look as it they came out of the nasal cushion and when I attempted to put them back into the cushions they don't appear to want to stay in place. I eventually got them to stay but this morning one side popped out again. Has anyone experienced this issue with the two hard plastic clips not staying in the nasal cushion? If so were you ever able to resolve this short of buying a replacement cushion? Naturally this would happen on a weekend when my provider is closed.

I have not used that mask so have no personal experience. Perhaps other that have it can help. What specific type of Dreamwear mask is it? You may be able to get a pdf copy of the user manual for it on line if you do a search. It should have cleaning and assembly instructions. My ResMed P10 mask has a silicone nasal cushion insert. It has two harder plastic sections that clip into the mask housing. If you reverse the direction of the insert it will not go in. One clip is wider than the other. Perhaps the Dreamwear has something similar.

I think mine is a P10 also with the nasal cushions. Each end of the nasal cushion is suppose to snap into the silicon frame but evidently when I took it apart there are two hard oblong plastic pieces that appear to have come out of the cushion when I was taking it apart. I disconnected them from the frame attachment ends but I didn't pay any attention to them. Upon examination of them again today it appears that this oblong piece has two ridges and it looks like one of those ridges is a bit wider than the other so I reversed them and I managed to get the cushion to attach to the frame but I don't know if it will stay together. One thing I also noticed this morning was that the cushion just seemed a bit greasy. I washed everything with Johnson's baby shampoo but perhaps things didn't get rinsed off good enough and there was some residue that was on the silicone. I re-washed it with a different special soap that I use to clean my hands to remove any oil from my skin when handling my contact lenses. Still a mild soap but perhaps a better soap to remove residue. Anyway, it's back together at least for now and we'll see if it remains together tonight. Thanks for the reply.