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CPAP machine won't shut off

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LoyalFish +0 points · about 2 months ago Original Poster

looking for help with our ResMed AirSense 10 CPAP machine with autosense. spoke to the sleep specialist for kaiser yesterday and they said they don't know what's wrong and can't fix it because the office is not open due to covid-19.

the machine worked great for several months, then suddenly it stopped shutting off automatically. it starts up automatically just fine, but when my husband takes it off, it hisses the rest of the morning. my husband has to take it off at about 4:00 a.m., otherwise he wakes up feeling bloated. so either it hisses for hours or he has to fully wake up and turn the machine off by hand. this is really messing us up.

as a temporary measure, the sleep specialist tried to walk my husband through the menu where there should have been an option to disable the automatic on/off. turns out ours doesn't have that setting, and he was very surprised by that.

this sure sounds like some on-air firmware update that introduced a bug. we asked if there was a firmware we could flash to fix this, and the specialist said no.

has anyone else had this experience? could it actually be a mechanical failure? does anyone know if ResMed does on-air updates?

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Biguglygremlin +0 points · about 2 months ago Sleep Enthusiast

Hi LoyalFish

I don't think my CPAP (S9) has any auto on/off function so I really don't know anything about that, but I wonder if you can just take the machine back to where you got it, as safely as possible, and ask them to service or exchange the machine.

I know it won't fix the hissing air hose issues but I wonder if there is a way to avoid bloating whilst continuing to use the CPAP.

Personally I find that my machine delivers effective results at anywhere between 10 and 13 with very little change in comfort or events. The deciding factor for me is that by dropping from 13 to 12 I can pretty much eliminate bloating. Obviously this process is usually achieved through official channels but you should be able to have some input if you understand what you are aiming for.

Another consideration that I have not seen addressed as yet is that different masks might deliver different outcomes when it comes to bloating.

Logic would seem to imply that having larger outlet vents and a corresponding increase in airflow may make a difference so perhaps those masks that everybody complains about being too noisy could be worth a try.

Another option would be a larger hose or some kind of inline reservoir like what the plumbers use to prevent water hammer. I don't think any of those options exist as yet so maybe they don't work.

One option that might exist is a longer hose.

Any of those options (in theory) could act as a pressure moderator and limit the peak pressure created by expelling air that forces it's way into the digestive tract.

Of course Sierra will inform me that they would all interfere with the normal function of the machine. :(

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Sierra +0 points · about 2 months ago Sleep Patron

Have a look at this Clinical Manual, and in particular page 14 in how to access the Clinical Menu, and the top of Page 17 were it talks about SmartStart. SmartStart is what controls the automatic on and off. Your machine should have the ability to turn it off...

Also keep in mind that the machine goes into a cool down mode when you turn it off in the morning. The puts a small amount of air flow through the hose. However it is much less than the big rush of air that you should get when you just remove the mask with the machine running.

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Sleepea +0 points · about 2 months ago

I noticed this as well on my A10 machine at the same time I switched from a nostril mask to a nose cushion mask. I changed the mask and the setting on the machine.When I switched back the problem didn't happen anymore, the machine turns off as it should. I usually turn the machine off manually rather than have it switch off by itself, it might still be happening but I don't notice.

I wondered if it had a software update, I wish it gave a notice for updates, but I am a technical person so I like seeing that information.

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Sierra +0 points · about 2 months ago Sleep Patron

If you go go into the configuration menu under the Clinical Menu at the very bottom there is an an "About" section. In it there is a SW number for the Device, Humidifier, and Modem. Not sure if the SW stands for Software version or not. In any case my Device SW is SX567-0306.

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Sleepea +0 points · about 2 months ago

Thank you, the Device SW shows up in the regular menu, no need to go into the clinical menu. I have a different number, SX567-0401.

I noticed a while ago my cell provider changed which I thought was interesting.

Last night was my one-year anniversary of using my A10.

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Sleepea +0 points · about 2 months ago

The past two nights I have not had a good nights rest, I have been getting up several times each night. The machine did automatically shut off each time.

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