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I knew nothing about sleep apnea = was diagnosed with severe obstructive sleep apnea a couple of months ago - I have lived alone for 30 years so no one to tell me if I snored....anyway, I went to the supplier to get the CPAP machine - he explained all the technicalities then just said - you need a full face mask and sent me home with one - didn't give me a chance to try it on there.... It is just not working for me, so I called to see if I could try other masks but he did not call me back. A few days later I called the sleep doctor and then of course the supplier called and I could tell he was ticked off that I had called the doctor. I said I would like to try another mask and he said 'no = once a mask touches your face you have bought it' - I complained again to the sleep doctor's office last Tuesday but they have not called me back. Help!!!