OK, I would like to be clear up front. I am not a sleep professional, just another sufferer from sleep apnea. I do have more central apnea than obstructive, and have done some research on that issue. I also use a ResMed machine so have no direct experience with the DreamStation BiPAP. I can makes some suggestions to consider, but you would be best advised to run them past a professional like a sleep doctor.
On the SleepyHead reports you are getting real close to having a useful chart to look at. I probably was not clear on the event flags. You have turned them all off, and you only want to turn off the VS2 flag. There are two boxes in the bottom left of the graph area. If you click on the Flags box it turns them all off and on. Click on it again to turn them all on. Then go to the box just to the right and click on it. It will bring up a list of the individual flags. You only want to click on the VS2 flag and turn it from green to red to turn it off. After that you should click on the previous day date to refresh the screen and then back to the current day. You should now see the event flags at the top, and the summary bars of each type in the left hand detail part of the screen.
On the graphs themselves I would click and drag on the gray bar below the Pressure chart, Flow rate chart, Snore, and Leak rate chart to make them bigger. It is OK to let those other less important variables scroll off the bottom of the screen.
As for settings, the current complicating factor is that you have been restricting the flow and pressure to the mask, but the machine does not know that, and SleepyHead does not know that either. So while the machine is showing a pressure in SleepyHead that is not the actual pressure you are getting.
SleepyHead is also showing you have the machine in Fixed BiLevel Mode with a setting of IPAP at 20 cm and EPAP at 10 cm. Pressure support is the difference between the two.
Your issue at the current time is getting the machine set properly. You need to decide if you want to try doing that yourself, or if you want to wait to get your machine provider (which does not sound very cooperative) or your doctor (who may not know how) to do it.
To my knowledge I don't think your provider can lock you out of your machine. Based on the DreamStation Technical manual you should be able to get into the Provider Menu and change your settings. If you are comfortable doing that then have a look at page 4-18 in the manual at the link below. It describes how to get into the Provider Menu.
DreamStation BiLevel Auto Technical Manual
Again only if you feel comfortable with making your own changes, my suggestion to consider is changing the Mode from the current Fixed BiLevel to Auto CPAP (Auto) mode. (page 4-19) This is a much simpler mode, and easier to setup. It will limit maximum pressure to 20 cm, but there is no indication at this point that you need more than that. If you set it to that Auto mode then there should be two further options made available for you to set. They will be the Auto Min and Auto Max (bottom of page 4-19, and top of page 4-20). My suggestion would be to start with a Auto Min of 8 cm, and Auto Max of 15 cm. Leave everything else the same and exit out of the Provider Menu using the Return to Patient mode (page 4-28).
If you go with this setup then the SleepyHead charts will start to become more meaningful and you will see what pressure is doing to your type of apnea and frequency. As the machine adjusts the pressure automatically you should be able to see when you are getting more and less apnea. That will give you information on what to set the pressure at for optimum results.
As far as the mask, I would stick with the one that seals best and fits best. There is no way you want to have the mask leaking intentionally.
Hope that helps some,