My only experience with Ontario comes from helping people out there through the forum, and both my wife's and my machine came from on line companies in Ontario. From what I understand there are two slightly different types of stores there. Some are qualified to OHIP standards and some are not. You may have to be a bricks and mortar store to qualify as a supplier of the OHIP paid machines. OHIP sets the price they will pay, so that kind of puts a ceiling on the prices charged in Ontario, which is a good thing. Some stores provide follow up assistance with the machine. Where my son got his machine in Ontario which I think was the same place my wife got hers does provide some follow up. Or, at least they promise it. I have checked my son's machine and they have never changed anything on it. The only changes are the ones I have made for him. I bought my machine at a different place that was on line only and they do not do follow up. They may in fact have the same owners as the storefront operation qualified to OHIP. They will do an initial set up based on your sleep study report, but that is it. I asked for my machines to be left as configured in the factory.
My only experience with the US DMEs is in helping people on the forum. It really does not sound like a good system at all, although I guess like Ontario it does provide machines without cost. These DME outlets seem to force patients to follow their procedures for machines depending on their assessed needs. In the worst case it seems one would have to be prescribed a fixed CPAP first along with the mandatory in lab titration study to set the pressure, then if that does not work, an Auto version, and if that does not work, then a BiPAP, and when that does not work on central apnea finally an ASV. And this is done despite the fact that the last time I checked an APAP machine is only $80 more expensive than a basic CPAP. And, there is no data to support that a BiPAP is more effective in treating central or mixed apnea than an APAP. It may in most cases be worse. Seems like a horrible waste of time and money.
There are some that advocate using home sleep studies, and immediately prescribing an APAP with no in lab testing or titration. This eliminates a lot of the expense. This is the way the system is going in Alberta. I know many people that get an APAP, and none of them actually go the route of an in lab sleep test, and just use a home test kit, no titration test, and then use an APAP in Auto. There are still in lab test facilities but they are suffering big time, and are not impressed with all the home study private companies that have popped up in Alberta. They are almost as many of them here now as there are pot retail shops! Perhaps that is because they pocket the $1900 profit on each machine they can get customers or the insurance company to pay for.
And then if APAP does not work as well as it should then there is the option to switch it into fixed CPAP mode and set the pressure at the 90% pressure level based on the experience in Auto mode. Some even advocate that as the best final solution especially for those that have central or complex apnea. That is where I am.
There are also now on line stores for CPAP machines and supplies in Alberta. I get some of my supplies there now as the delivery can be better, and prices sometimes are lower. One is a company called Sleep Yeti. I may buy my wife's replacement machine there if they ever get some stock... Right now like others they have nothing.