Yesterday Jetstar Airlines charged me $60 to take my Resmed CPAP onboard their plane.
Many years ago I was told by my Respiratory Specialist that CPAP machines were classified as medical equipment and were allowed onboard aircraft without charge and numerous doctors and airline staff have told me the same thing since.
I have carried my CPAP onto about 20 Jetstar flights in the past 5 years without any issue or challenge.
I purchased this ticket unaware of any change in policy hence unaware of the need to buy an additional luggage allowance in advance for my CPAP.
I am a Jetstar Club member and I have authorised Jetstar notices via email yet I recieved no notification or warning of this change in policy.
I have since spent ages going round in circles within their website reading rules and policies etc and eventually did find a confusing reference to CPAP with a link to Check-In baggage rules but I certainly didn't find any warning of these changes and the impact on regular customers.
So suddenly, after 20 flights, the Jetstar staff members insisted on weighing my CPAP and proceeded to charge me $60 for the machine.
Apparently I had two choices. Check it into baggage, which I simply cannot do, or carry it onboard which was going to cost me $60.
Because of their extreme baggage charges once you reach the airport this is, for their previous CPAP customers, a form of entrapment and robbery by Jetstar. Without adequate warning it is unethical and unconscionable conduct on their part.
When I objected I was told by both attendants that "everybody has a CPAP now" and another staff member was most insistent that "1 in 3 or 4 passengers have CPAP machines" He even explained that I was being unreasonable in my objections because he had seen some couples with a CPAP each! (with righteous vindication on his part)
These justifications were, to me, gross exaggerations and displayed either ignorance or deception being used to overcome guilt or discomfort with the policies they were being required to enforce.
You all know how I feel about my machine. It is an abominable curse and detestable to the extreme. If I could possibly survive without it, no matter the discomfort or cost I would have given it back to the hospital a long time ago. CPAP Endurance
The implication that my machine is some kind of trendy fashion accessory was so ludicrous that I was dumbstruck!
Anyway my objection wasn't about their policy or their charges but their failure to provide sufficient warning or notification.
I lodged a complaint with Jetstar and am awaiting a response. (They have kindly agreed to refund the excess carry-on fee.)
So be warned that Jetstar now weigh and charge for CPAP machines if you are not willing to check them into normal baggage.